Shipping & Delivery Policy – Digital Codes
At Al-Batal Cards, we are committed to providing a fast and secure purchasing experience for our customers inside and outside Saudi Arabia by offering an instant and reliable digital delivery system upon successful payment.
During the checkout process on Al-Batal Cards Store, customers may be required to provide essential contact information such as their email address or mobile number to ensure proper delivery of digital codes. We do not request any unnecessary information that is not directly related to completing the purchase.
Since all our products are entirely digital, the delivery options displayed at checkout are limited to:
Email, WhatsApp, and SMS only, and no physical shipping or traditional delivery methods are offered.
Once the payment is completed, the order is processed automatically, and the digital code is delivered directly to the customer through the communication method provided during checkout.
Our store operates on the Salla platform, which is used for managing order status and internal processing, while the actual delivery of digital codes takes place outside the platform through the communication channels mentioned above, ensuring fast and accurate delivery to the customer.
1. Order Processing Time (Handling Time)
- Orders are processed and prepared within 0 to 1 business day.
- In most cases, digital codes are delivered instantly after successful payment.
- In rare cases, processing may take up to 1 business day due to manual review or technical factors.
2. Delivery Time (Transit Time)
- Since our products are digital codes, delivery is electronic and not physical.
- Digital codes are sent to the customer immediately after order processing.
- In very rare technical cases, delivery may take 0–1 business day.
3. Order Cut-Off Time
- Our store operates 24/7, and orders can be placed at any time.
- All orders are processed automatically after payment, meaning there is no daily cut-off time.
- If there is any scheduled maintenance or technical interruption, it will be announced in advance through our official communication channels, along with the expected service resumption time.
4. Delivery Methods
Digital codes are delivered through one of the following methods:
- WhatsApp messages to the phone number provided in the order.
- SMS messages (when available).
- Email if needed or requested.
5. Shipping & Delivery Fees
- No shipping fees apply because the products are digital and do not require physical delivery.
- All displayed prices refer to the digital product only. Any additional fees (such as payment gateway or bank fees) will be shown during checkout before payment.
6. Taxes & Duties
- VAT or other applicable taxes may apply depending on the customer’s country, and they will be displayed separately during checkout.
- International customers may be subject to currency conversion or bank fees depending on their bank or payment service provider.
7. Order Tracking
Once the purchase is completed, the customer receives order details and their order number through:
Customers can:
- View the status of their orders through their account order history
- Contact customer support via WhatsApp for updates or to request code re-sending.
Delivering the digital code to the selected communication method (WhatsApp/SMS/Email) is considered a successful completion of the delivery process.
8. In Case of Delays
- If any technical issue or unexpected delay occurs, our team will review the order manually.
- The digital code will be delivered within one hour from the time of manual review.
- The customer will be notified of any updates or changes via WhatsApp or email.
9. Delivery Coverage
- Digital code delivery is available worldwide without limitations.
- Any customer can purchase through our available payment gateways on the Salla platform and receive their digital code instantly after payment.
10. Issues & Refund Policy
- If the customer encounters any issue with the received code (e.g., invalid code, previously used code), our support team will verify the issue thoroughly.
- If it is confirmed that the issue originates from the store or supplier, the customer will receive a replacement code or appropriate compensation immediately.
- Due to the nature of digital products, refunds may not always be possible, but we are committed to offering a fair and suitable solution for every case.
11. Support & Contact Information
For any inquiries or issues regarding receiving or using digital codes, customers can contact our support team through:
12. Business Address
For official correspondence or business-related inquiries, our registered business address is:
Address line 1: 3658 Al Waleed Bin Solayman
Address line 2: King Fahd Dist., 7546
City : Riyadh
State/Province : Riyadh
Postal/ZIP code: 12272
Country: Saudi Arabia
The store is operated and managed by Rafid Flow Company Digital Marketing.
- Commercial Registration No.: 7052191546
- Tax Identification Number (VAT): 314327390500003
Our customer service team operates as much as possible throughout the day to ensure fast and efficient assistance.
