Frequently Asked Questions


What types of cards are available?

We offer PlayStation, Xbox, Steam, iTunes, Google Play cards, as well as game top-up cards such as PUBG, Ludo, and more.


Are the cards region-specific?

Yes, some cards are region-specific. Please make sure to select the card that matches your account region (Saudi, US, UK, etc.).


When will I receive the digital card?

Instant delivery within minutes after successful payment.


How is the digital card delivered?

The code is sent to your email address or displayed directly in your store account.


Can I return or exchange a digital card?

No, returns or exchanges are not possible due to the nature of digital cards. We guarantee the validity of the code upon delivery.


What payment methods are available?

Mada, Apple Pay, STC Pay, Visa / Mastercard, and bank transfer.


What should I do if I face an issue with the code?

Please contact us immediately and provide a screenshot or explanation of the issue. Our support team will assist you as quickly as possible.


Do prices include Value Added Tax (VAT)?

Yes, all displayed prices include Value Added Tax (VAT).


Can I purchase a card as a gift?

Yes, you can purchase a card and send the code to anyone you wish.


How do I redeem the card?

Redemption instructions are included with each product. You may also contact us if you need assistance.


Do you support cards for other countries?

Yes, we offer Saudi, US, and UK cards.


Is there a maximum purchase limit?

No, you can purchase any quantity you want without restrictions.


Do I need to create an account to complete a purchase?

No, creating an account is not mandatory. However, having an account makes it easier to track your orders and make future purchases.


Are the cards original?

Yes, all cards are 100% original and officially licensed from authorized sources.


Questions Related to Shipping Physical Orders

Do you offer shipping for physical products?

Yes, we offer shipping for physical products within the Kingdom of Saudi Arabia.

Which shipping companies do you use?

We ship orders through trusted courier companies such as SMSA and Aramex.


What is the shipping cost?

  • Shipping cost: 35
  • Free shipping for orders over 1,000


How long does delivery take for physical orders?

Delivery time varies depending on the city and the courier company, and usually takes 2 to 5 business days after order processing.


Can I track my shipment?

Yes, once your order is shipped, you will receive a tracking number to monitor your shipment with the courier company.


What should I do if my shipment is delayed or I face a delivery issue?

Please contact us directly, and we will follow up with the courier company and assist you until your order is delivered.