At Al-Batal Cards – Al-Batal Card Store, we always strive to ensure your complete satisfaction with your purchases of digital products and tangible products. However, due to the nature of each category, we clarify below our approved return and refund policy.
Tangible products (which are shipped to the customer) are subject to the return policy under the following conditions:
The customer is entitled to request a return or exchange in the following cases:
The customer is not entitled to request a return or exchange in the following cases:
A return request must be submitted within 0–7 days at most from the date of receiving the product.
Requests submitted after this period may not be eligible for review.
In case of any issue with the product, the customer must contact the support team through:
The following information must be provided:
After that, the case will be evaluated before making a decision regarding return or exchange.
If the reason for the return is a store error or a manufacturing defect, Al-Batal Cards – Al-Batal Card Store bears the shipping cost.
If the reason for the return is related to the customer, the customer bears all shipping costs.
Any refund (if approved) will be processed in the same currency used during payment, and the amount will be refunded to the original payment method only.
The refund process after approval may take up to 30 business days.
The duration depends on:
Al-Batal Cards – Al-Batal Card Store is not responsible for any delays caused by banks or payment companies.
If the refund exceeds the stated period, please contact us for assistance.
There are no fees.
All sales of digital products (cards, codes, electronic vouchers) are considered final and non-refundable once the purchase is completed and the code is delivered to the customer.
Al-Batal Cards – Al-Batal Card Store bears no responsibility for incorrect purchases resulting from:
Return requests are reviewed only in the case of a documented technical defect in the code that prevents its use, provided that the defect is from the issuing company and not due to misuse or issues related to the customer’s platform or account.
A return request must be submitted within 0–2 days at most from receiving the code.
Requests submitted after this period may not be eligible for review.
If there is an issue with the code, the customer must contact the support team through:
The following information must be provided:
After that, the code will be verified with the issuing party before making a decision regarding refund or compensation.
Since digital products are fully electronic and not shipped:
Any refund (if approved) will be processed in the same currency used during payment, and the refund will be issued to the original payment method only.
Our return policy applies to all countries, as digital products are not tied to a geographic location.
Upon approval of a refund and returning the amount to the original payment method, there are no refund fees unless imposed by banks or payment gateways, which are beyond our control.
There are no restocking fees, as these are digital cards.
The refund process after approval may take up to 30 business days.
The duration depends on:
Al-Batal Cards – Al-Batal Card Store is not responsible for any delays caused by banks or payment companies.
If the refund exceeds the stated period, please contact us for assistance.
After the code is correctly delivered to the customer, Al-Batal Cards – Al-Batal Card Store bears no responsibility for:
The customer becomes fully responsible for safeguarding the code upon receipt.
Due to the nature of digital products (codes and cards), exchange is strictly not possible once the code has been delivered to the customer, as codes are instant products that can be used or copied once viewed.
However, in one case only, an exchange may be granted if:
In this case, the following applies:
This is subject to technical verification with the code’s issuing party.
Al-Batal Cards – Al-Batal Card Store reserves the right to amend or update the Return & Exchange Policy at any time without prior notice.
Changes become effective immediately upon publication on the website or application.
Continued use of the website constitutes full acceptance of the updated policy.
We strive to ensure the quality of both digital and tangible products.
If you encounter any issue, please contact us via:
Al Waleed Bin Solayman
Riyadh
Postal Code: 12272
Saudi Arabia
